jules was so professional in handling this matter also very patient and considerate of my feelings i appreciate that rate #5
This company is a bunch of liars and crooks . They will tell you one thing during the selling process and once they do another upon installation . Product installed defective over one year ago . Window frame damaged . The new windows installed are disproportionate and opening different than the ones in the rear unit of the duplex .Put a lien on my home when I refused to pay until fixed . They are such liars Lifetime warranty - what a joke . They will strung you along and deceive you until no end . They are NOT a reputable company . They do not stand by their product and do not care about anything except collecting money even if it’s for product that is defective . STAY AWAY !!!! You will pay a fortune for horrible windows and 0 customer support !!
Carlos Salazar vino a nuestra casa a darnos un estimado para las ventanas y puertas de impacto, el nos dio toda la i formación que necesitamos saber nos enseño los productos que ofrece la compañía que el representa es una persona muy profesional y cuidadoso de cada detalle sobre el producto que ofrece, estamos muy complacidos y definitivamente lo recomendamos.
Very kind, thorough, calm, and Yoel is so amazing.
From the initial meeting with our sales rep (Skyler) he was very honest and upfront on both price and timing of project completion. He stayed in constant contact with us from that day on letting us know what was going on. The installation crew was here every day and on time. Given that our project was larger than most, they made sure to ask if they could start a particular room to ensure we had continuous access to what we needed. I cant speak enough about how clean they left each room. Never once did we find a single screw, cardboard or any debris. When the city inspector came to sign off on the permit, he told me right away that he will find something wrong. Once he was done, he came to me and said "I cant believe this, but this job was done perfectly". I have and will continue to recommend FHIA to anybody I talk to about windows.
Did my homework https://www.bbb.org/us/fl/fort-lauderdale/profile/general-contractor/florida-home-improvement-associates-inc-0633-11012005
When the windows, sliding door, back door and then front door were purchased the Sales Manager Raymond Rosenblum explained how the company strived to keep a five star rating. My experience with Jeff Fox the Project Manager for all the house projects completed explains why this company has kept that 5 star rating! His meticulous attention to detail ensured the work crew performed the tasks to high standards passing county inspections effortlessly. Also when a question arose about one of the projects, he was quick to address any concerns. I am happy to have the projects completed but feel blessed to have the type of customer service he has provided after the fact!
I can’t begin to tell you how happy we are with our choice to go with FHIA for our replacement windows. They were very intricate in the details of our product selection as well as friendly and courteous with their sales knowledge. We absolutely love the windows and the way they were installed as well as the crew who did the installation. Very happy with the look it gave our home. Old windows ( originally installed in 1978) were so outdated. Not only did we rearrange our furniture so we can enjoy the new views but we can’t hear a thing from outside when the rains pour down and the wind howls!!So many thanx to everyone involved. We couldn’t be more pleased ( unless you lowered the price)🤣But honestly it was an awesome experience all around . My friend in Palm Beach Gardens had new windows installed and when I asked her who she used she replied I WOULD NEVER RECOMMEND THEM TO ANYONE! THEY ARE MONTHS BEHIND!!So I continued my search and happily found your company! So as a business owner myself ( roofing but also did replacement windows) I know word of mouth is a great sale promoter. I will sing you praises to anyone who will listen. Thanx again for a flawless and seamless performance!!LOVE YOU GUYS!!😎
Franyer (Frank) Batista is one of the installers and maintenance team with FHIA and has consistently provided excellent service. He pays great attention to detail, is dependable, and courteous.
I had 26 windows replaced in my home. The work was progressing well until the Company inspector made a surprise visit and changed the direction of the install process causing a lot of useless rework having to be done. Whatever you do, don't lose Jeff Fox. Jeff was the onsite supervisor and righted all the wrongs resulting in a successful completion of the job. Jeff is extremely customer focused and strongly protects the Company brand. I would highly recommend him to all and give him full credit for a job well done. If you are considering a window replacement job, I highly recommend FHIA for the job. Their product is top notch and the company will go above and beyond to ensure the customer is satisfied.
60% OFF INSTALLATION & 60 MONTH FINANCING AVAILABLE