By clicking “Get Free Pricing”, you are authorizing FHIA Remodeling, its subsidiaries and corporate affiliates to deliver telemarketing promotions for home improvement products or services by email or by using an automatic telephone dialing system or an artificial or prerecorded voice and text messages to the phone numbers you provided above. You are not required to sign this agreement as a condition of purchasing any property, goods, or services.
I hope you never need service on your windows. I have had mine for 10 years and need to have service work done screening rust issue and a gap in my window. 2 months to have a tech come up look at what I needed not do anything that day. 3 weeks later comes back after the service dept told me they were waiting for weather stripping to come in and would be here in 2 days. Louie comes up the same tech that came prior to do the work. He doesn't have the parts he needs telling me he can't find the parts. Takes my screens with him saying they twist too much and he needs his table. He tells me he is doing work in the shop tomorrow and if he's in a good mood he will come back Saturday otherwise Monday both days came and went no call no show. I called the service department all week Alana did not return my call for 8 days stating she was off Monda Friday well what about the 3 other days. She would have to call the tech to find my screens. Stating he didn't have the mesh. He showed up with the mesh at my house so where is the truth. I started now 3 months ago and they have my parts they left with no explanation and idea when I will have a supervisor call me back or tech show up. If this is going to be service going forward learn from my experience, DO NOT USE THIS COMPANY!! I have been on hold 1rst in the queue for 36 minutes now